Kerala

Professional debt management & collections, done the right way.

Cloud Associates is a professional debt-management agency based in Kochi, partnering with leading Banks and NBFCs to recover secured and unsecured loans — backed by 5+ years of field experience and a disciplined, compliant approach.

Secured & unsecured collections Field + tele-calling teams GST registered
Why partner with Cloud Associates
  • 5+ years collecting for Banks & NBFCs
  • 80+ trained tele-callers & field staff
  • 3 regional offices across Kerala
  • Daily & monthly MIS reporting
  • Scalable team, on demand
5+
Years of experience
80+
Trained professionals
3
Regional offices
7+
Bank & NBFC partners
About us

A collections partner that works as an extension of your team.

Cloud Associates is a professional debt-management agency headquartered in Kochi, doing business across various districts in Kerala. We bring deep experience in both secured and unsecured loan collections — working closely with each client to understand their portfolio, then building a strategy that delivers the best results ethically, compliantly, and with full transparency.

Experienced team
Staff with 5+ years across leading Banks & NBFCs
Data-driven
Daily & monthly MIS for complete visibility
The people behind Cloud Associates

Leadership

Rahul N
Co-Founder & Director

Rahul N

A collections specialist since 2008, Rahul has built and led recovery teams for some of India's most respected financial institutions — including Bajaj Finserv, ICICI Bank and Shriram Transport Finance — across personal loans, credit cards, microfinance and vehicle finance, in India and abroad.

That frontline experience shapes how Cloud Associates operates today: target-driven, process-oriented, and relentless about doing collections the compliant way.

Edwin Lambert
Co-Founder & Director

Edwin Lambert

With 27 years in debt collections — including nearly 10 years on international portfolios — Edwin is one of the most experienced recovery professionals in the region. His Middle East career spans leading Banks such as RAKBANK, ADCB, Dubai First, First Gulf Bank, Standard Chartered Bank and Mashreq Bank, managing both national and international collection portfolios across secured and unsecured products.

That global experience shapes how Cloud Associates operates today — leading field and tele-calling teams with a sharp focus on recovery performance, compliance, and treating every customer interaction the right way.

Advisory

Strategic advisor

Jitendra J Eklahare
Strategic Advisor

Jitendra J Eklahare

A widely respected pioneer and catalyst in the debt-collections industry, Jitendra brings decades of leadership across recovery operations, team building and collections strategy. As Strategic Advisor to Cloud Associates, he guides the firm on process, governance and growth — helping it deliver results the right way for every Bank and NBFC partner.

What we do

Collection services built for Banks & NBFCs

End-to-end recovery support across the full delinquency cycle — soft buckets to hard, field to legal.

Secured loan collections

Recovery for vehicle, business and asset-backed loans, with field follow-up and settlement support.

Unsecured loan collections

Personal loans, credit cards and microfinance — soft and hard bucket management.

Field collection teams

45+ trained field executives covering Kerala for on-ground recovery.

Tele-calling & reminders

40+ tele-callers for early-bucket follow-up, reminders and customer engagement.

NPA & legal follow-up

Structured action on NPA cases and high-value sensitive accounts.

Strategy & MIS reporting

Custom collection strategy per portfolio, with daily and monthly MIS to your team.

Trusted by

Leading Banks & NBFCs we collect for

A track record of long-standing partnerships across the financial sector.

Muthoot Microfin
Since 2020
DMI Finance
Since 2022
Bajaj Finserv
Since 2023
Tata Capital
Since 2024
HDB Financial Services
Since 2024
Vanchinadu Finance
Since 2025
Our presence

Our offices across Kerala

Cochin (HQ)
Kacheripadi, Ernakulam — Kerala
Karunagapally
Kollam — Kerala
Neyyattinkara
Trivandrum — Kerala
Get in touch

Let's build your collection strategy.

Tell us about your portfolio and coverage needs — we'll get back to you within one business day.